PRIVACY POLICY

ChannelSOC, LLC
Effective Date: February 7, 2026

1. Introduction

ChannelSOC, LLC (“we,” “us,” or “our”), a Delaware limited liability company with operations in Palm Beach County, Florida, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website superareusa.com (the “Site”) or use our services.

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Complete contact forms on our website

  • Schedule appointments through our booking system

  • Subscribe to our newsletter or marketing communications

  • Request information about our services

  • Engage with our chat or communication systems

This information may include: name, email address, phone number, company name, job title, and any other information you choose to provide.

2.2 Information Automatically Collected

When you access our Site, we automatically collect certain information about your device and usage, including:

  • IP address and approximate location

  • Browser type and version

  • Operating system

  • Pages visited and time spent on pages

  • Referring website or source

  • Device identifiers

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings and through our cookie consent banner.

3.1 Cookie Categories Explained

Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.

Functionality Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

Performance/Analytics Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This data helps us improve our website and your experience.

4. Third-Party Services and Data Sharing

We use the following third-party services that may collect and process your data:

Google Analytics 4

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects data such as pages visited, session duration, and demographic information. This data is used to improve our website and marketing efforts. Google’s Privacy Policy: https://policies.google.com/privacy

Meta (Facebook) Advertising

We use Meta Pixel to track conversions from Facebook ads, build targeted audiences for future ads, and remarket to people who have already taken action on our website. Meta’s Privacy Policy: https://www.facebook.com/privacy/policy/

HubSpot CRM

We use HubSpot as our customer relationship management (CRM) system. When you submit your contact information through our forms, your data is stored in HubSpot. HubSpot also tracks your interactions with our website and email communications. HubSpot’s Privacy Policy: https://legal.hubspot.com/privacy-policy

Cloudflare

We use Cloudflare for website security and performance optimization. Cloudflare may collect certain technical data to protect our website from malicious traffic. Cloudflare’s Privacy Policy: https://www.cloudflare.com/privacypolicy/

5. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our services

  • To respond to your inquiries and fulfill your requests

  • To send you marketing and promotional communications (with your consent)

  • To personalize your experience on our website

  • To analyze usage trends and improve our website and services

  • To detect, prevent, and address technical issues or security threats

  • To comply with legal obligations

  • To deliver targeted advertising through Meta and other platforms

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For marketing contacts, we retain data for up to 3 years from your last interaction with us, after which it may be archived or deleted. You may request deletion of your data at any time by contacting us.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information

  • Portability: Request your data in a portable format

  • Opt-Out: Opt out of marketing communications and certain data processing

  • Withdraw Consent: Withdraw consent where we rely on consent as our legal basis

To exercise any of these rights, please contact us at privacy@superareusa.com.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it.

  • Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.

  • Right to Correct: You have the right to request correction of inaccurate personal information.

  • Right to Opt-Out of Sale/Sharing: You have the right to opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising.

  • Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information.

  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

“Sale” and “Sharing” of Personal Information: Under California law, we may “share” your personal information with advertising partners like Meta for cross-context behavioral advertising. You can opt out of this sharing by:

  • Using our cookie consent banner to decline “Targeting” or “Advertising” cookies

  • Clicking the “Do Not Sell or Share My Personal Information” link in our website footer

  • Enabling Global Privacy Control (GPC) in your browser

To submit a verifiable consumer request, contact us at privacy@superareusa.com. We will respond to your request within 45 days.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing: We process your personal data based on:

  • Consent: For marketing communications and non-essential cookies

  • Contract: To provide services you have requested

  • Legitimate Interests: To improve our services and for business operations, where your interests do not override ours

  • Legal Obligation: To comply with applicable laws

International Data Transfers: Your personal data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by the European Commission.

Your GDPR Rights: In addition to the rights listed in Section 8, you have the right to lodge a complaint with your local supervisory authority if you believe we have violated your privacy rights.

Data Protection Officer: For GDPR-related inquiries, contact us at privacy@superareusa.com.

11. Other U.S. State Privacy Laws

Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws have similar rights to access, correct, delete, and opt out of certain processing of their personal information. To exercise these rights, contact us at privacy@superareusa.com.

12. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as soon as possible.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

ChannelSOC, LLC
Palm Beach County, Florida
Email: privacy@superareusa.com
Phone: 561-264-3267

For data subject access requests, please email privacy@superareusa.com.